About the Home Office, Responsibilities and Contact Details-UK

About the Uk Home Office and Contact Details: The first duty of the government is to keep citizens safe and the country secure. The Home Office plays a fundamental role in this aspect especially in the security and economic prosperity of the United Kingdom.

The Home Office, also known as the Home Department, is a ministerial department of the British Government, responsible for immigration, security, and law and order. As such, it is responsible for policing in England and Wales, fire and rescue services in England, visas and immigration, and the Security Service.

Administration of the Home Office

With headquarters in 2 Marsham Street, London, SW1P 4DF the home office is being administered by the Home Office Secretary, the Rt Hon James Cleverly MP,

Ministers of State (attending Cabinet) 
  • The Rt Hon Tom Tugendhat MP, Minister of State for Security
  • Michael Tomlinson MP, Minister of State for Illegal Migration
  • Sir Matthew Rycroft, Permanent Secretary

Responsibilities, Duties of the UK Home office:

The Home Office is the lead government department for immigration and passports, drugs policy, crime, fire, counter-terrorism and police.

They are responsible for:

  • working on the problems caused by illegal drug use
  • shaping the alcohol strategy, policy and licensing conditions
  • keeping the United Kingdom safe from the threat of terrorism
  • reducing and preventing crime, and ensuring people feel safe in their homes and communities
  • securing the UK border and controlling immigration
  • considering applications to enter and stay in the UK
  • issuing passports and visas
  • supporting visible, responsible and accountable policing by empowering the public and freeing up the police to fight crime
  • fire prevention and rescue


The Goals of the Home Office are to:

  • Cut crime and the harm it causes, including cyber-crime and serious and organised crime
  • Manage civil emergencies within the remit of the Home Office
  • Protect vulnerable people and communities
  • Reduce terrorism
  • Control migration
  • Provide world-class public services and contribute to prosperity
  • Maximise the benefits of the United Kingdom leaving the European Union

Home office Agencies and Public Bodies:

These agencies are staff based operating across the country who support the Home Office in discharging its responsibilities for the UK Government.

The UK Agencies and Public Bodies Includes:

  • Border Force
  • HM Passport Office
  • Immigration Enforcement
  • UK Visas and Immigration

•Home Office Complaints Procedure

The Home Office defines a complaint as an expression of dissatisfaction with the services provided by the Home Office. This is not the same as general correspondence from members of Parliament, the public expressing disagreement with a policy, or requests under the Freedom of Information Act.

You can email the home office at: public.enquiries@homeoffice.gov.uk

Or write to us at:

Home Office
Direct communications unit
2 Marsham Street
London SW1P 4DF

The Home Office fax number is: 020 7035 4745

You can also telephone the government switchboard on 020 7035 4848. The switchboard handles calls for many departments and will try to put you through to the appropriate member of staff. Sometimes it takes a while and they may need to ask for more information. This is to help you.

When you contact the home office, please give us full details and include information (if you have it) about the part of the department you felt provided a dissatisfactory service. Please also provide us with the following details:

  • the area of the Home Office to which your complaint refers and a contact name (if you have one)
  • information on whether it is an original complaint or a follow-up to a reply you were not satisfied with
  • a clear description of the complaint and what you would like us to do to sort things out
  • your full postal address, phone number and e-mail address (if you have one). They aim to respond to you within 20 working days

ALSO READ: How to register for the DBS Update Service

Contact Details of the Home Office

A lot of people need to contact the Home Office to inquire about visa applications, to check the status of their visas, or to receive more details regarding an immigration matter. Despite the fact that getting in touch with UKVI can be challenging, there are phone, email, postal, and web contact options. This page is the best place to get the Home Office’s contact information.

Home Office

Direct Communications Unit
2 Marsham Street
United Kingdom

Email: public.enquiries@homeoffice.gov.uk


020 7035 4848


020 7035 4742

Main Telephone: 0300 790 6268

UK Visas and Immigration contact for general enquiries

Other Telephone: 020 3080 0010

Outside UK number for EU resettlement or family visa

Alternative Telephone: 0808 801 0503

Migrant Help UK for asylum support

Website: homeoffice.gov.uk


Other Website: gov.uk/browse/visas-immigration/asylum

Email: ApplyOnlineE-Support@homeoffice.gov.uk


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